Learn more about Dollie
Frequently Asked Questions
You have questions, we have answers! Here is a collection of all the most common questions asked about Dollie all on a single page.
Agencies often ask..
How secure and reliable is Dollie’s infrastructure?
Dollie’s private cloud infrastructure is designed with the highest level of security and reliability in mind. Each site is hosted in a dedicated environment, ensuring maximum protection and optimal performance for your clients. Our private cloud platform includes advanced security features, automatic backups, and SSL certificates to ensure that your clients’ data and sites are always secure. We are committed to providing the same level of features, performance, and reliability as the top managed WordPress hosts, but without any of the limitations, upsell tactics, or other undesirable practices that may hinder your business growth. With Dollie, you can trust that your clients’ sites are in good hands, allowing you to focus on growing your business with complete peace of mind.
Does Dollie offer support for my agency?
At Dollie, we are committed to supporting our partners’ success. While we do not provide direct support to end customers, we are always here to assist our partners with any questions or issues they may have regarding the Dollie platform. Our team is available to provide expert advice on pricing, growth strategies, platform customization, and more, and we will do our best to help our partners succeed. If you encounter any issues with your client sites, we will work with you to resolve them quickly and efficiently.
How scalable is the Dollie Private Cloud platform?
Dollie’s private cloud is designed for scalability, ensuring smooth performance whether you have 5 or 5000 sites. Our team of engineers will monitor your platform 24/7 and our infrastructure will scale up automatically. With the combination of Dollie’s Private Cloud and Control HQ, you can confidently expand your agency, knowing that the infrastructure will continue to provide a reliable and seamless experience for your clients.
Can I control resource allocation for each client’s site? How much flexibility is there?
Yes, Dollie allows you to control resource allocation for each site. Out of the box each site already has plenty of resources to comfortably handle even a high traffic site. Inside your Control HQ you get additional options to adjust the available resources on a per site basis if needed. If you’re interested in going deeper into the server/hosting stack there is an entire range of developer tools and per-site webserver configuration option available.
How does Dollie handle backups and disaster recovery?
Dollie’s Private Cloud solution includes automated daily backups and a disaster recovery system to ensure your clients’ sites and data are always protected. You can also set custom backup schedules, and with the Control HQ, you can easily restore a site to a previous state in case of an emergency or unexpected issue.
How does Dollie help with client onboarding and site migration?
Dollie streamlines the client onboarding and site migration process, making it easy for you to bring new clients onto your platform. With the Private Cloud and Control HQ, you can effortlessly deploy or migrate existing WordPress sites from any host directly into your Private Cloud. Using the Hub Builder allows you can then create a customized and branded dashboard for your clients under your brand and domain where your new or existing clients can see all the sites you’re providing to them.
What is Dollie’s pricing modeland how does it benefit my agency?
Dollie follows a “Grow as You Go” pricing model, which means you only pay for what you use. The pricing is based on a per-site, per-day basis, allowing you to have a clear understanding of your costs and avoid any surprises. This model is highly beneficial for agencies as it lets you scale your costs according to your growth and client base. You can also unlock bulk discounts as your platform grows, further increasing your profit margins. The flexible pricing structure ensures that you can focus on growing your agency without worrying about exorbitant costs or hidden fees.
How does Dollie help my agency save time?
Dollie automates site deployment, maintenance, and updates, allowing you to focus on providing exceptional services to your clients instead of handling technical tasks. With Dollie’s Private Cloud and Control HQ, you can manage multiple WordPress sites from one centralized dashboard, streamlining your workflow and making it easier for you to stay organized and efficient. With the Dollie Hub Builder you can build your own beautiful client portal where you have complete freedom to build something fantastic for your clients and bill them directly for your services.
Can I really brand Dollie as my own?
Certainly! Dollie offers a 100% white-label solution, giving you full control over your branding, domain, and pricing for a seamless and professional client experience. The Pro Builder Plan provides you with access to our Hub Builder plugin, which allows you to create a fully customized client portal, ensuring that your agency’s brand is consistently presented throughout your clients’ interactions with your platform. All the sites in your Private Cloud automatically get launched under your own brand and domain as well. Even the small but important details like transactions emails are sent out from your own domain.
How does Dollie help increase my agency’s revenue?
Dollie enables you to offer a full suite of services, including enterprise-grade hosting, site maintenance plans, and more, all under your own brand, driving customer loyalty and revenue growth. By leveraging Dollie’s Private Cloud and Hub Builder, you can create tailored packages for your clients, allowing you to upsell your services and increase your profit margins. With Control HQ you get a wide set of tools to run seamless maintenance plans for all your clients. It contains uptime monitoring, SEO & Performance analytics and automated updates that can all be rolled into Site Care plans you can offer to your clients.
WaaS Builders want to know..
General Pricing Questions
Am I charged when I enter my credit card?
Yes. At Dollie, our paid plans require an annual fee. When you sign up for the Pro Plan, you’ll be charged an upfront annual fee of $50. But don’t worry, your Dollie account will be credited with $50 which you can use towards our hosting services, blueprints, and private cloud offerings. This annual fee helps us maintain a high level of service and support for all our customers, as it shows a minimum level of commitment from you.
Regenerate response
What is your refund / cancellation policy?
As we operate on a usage-based pricing model, we do not offer refunds for any services that have already been used. However, if you wish to cancel your account, you can do so at any time without any cancellation fees or penalties. Your final invoice will reflect your usage up until the point of cancellation, and you will not be charged for any unused services going forward.
If you have any questions about our cancellation policy or need assistance with cancelling your account, please don’t hesitate to contact our support team
If I undeploy a website before the end of the month, would I still be charged the full amount for that site?
No, you would only be charged for the time that the website was deployed. Dollie bills customers on a pro-rata basis with the smallest unit being 1 day. So, if you undeploy a website before the end of the month, you would only be charged for the number of days that the website was deployed in that billing cycle. This means that you will not be charged for the entire month if you undeploy a website before the end of the billing cycle.
How often will I be billed?
At Dollie, our billing structure is designed for flexibility and transparency. When you subscribe to one of our paid plans, you’ll have an annual subscription component, which means you’ll be billed once a year on the anniversary of your subscription. This annual subscription covers your access to Dollie’s platform and services.
In addition to the annual subscription, hosting usage fees are billed separately. These fees are based on your hosting usage and are billed once per month. This monthly hosting usage fee ensures that you only pay for the resources you use, and it allows you to scale your hosting as needed.
So, in summary, you can expect to receive an annual invoice for your subscription, and hosting usage fees will be billed once per month thereafter. We believe this billing structure offers the flexibility you need while providing cost-effective hosting solutions.
Which payment methods do you accept?
We accept Visa, Mastercard, and American Express. We are currently not accepting PayPal.
Will taxes be included in my monthly invoice?
Yes, where applicable, EU and UK VAT rates will be applied to your invoices.
What currency will I be charged in?
You will be charged in US Dollars (USD). Your credit or debit card may convert the charge to your local currency in your account.
How does Dollie pricing work?
At Dollie, we’ve adopted a hybrid pricing approach for our paid plans, which includes an annual upfront fee and usage-based billing. This upfront fee enables us to maintain a high level of service and support for all our customers, and shows your minimum level of commitment to our services.
The usage-based billing ensures that you only pay for what you use, which means you won’t be overcharged for services you don’t need. Additionally, we credit your account balance to the value of your upfront fee, which gives you the best of both worlds.
Dollie Private Cloud FAQ
What makes Dollie Private Cloud different from other hosting solutions?
Dollie Private Cloud is a unique hosting solution designed specifically for WordPress, offering dedicated environments for each site, an enterprise-grade WordPress stack, and a powerful infrastructure built for scalability. Unlike traditional hosting companies, Dollie works closely with its partners to find the perfect configuration for their needs.
How does Dollie Private Cloud ensure fast performance for customer sites?
Dollie Private Cloud employs a high-performance foundation, utilizing Redis Object Caching, dedicated PHP workers, NGINX + 7G Firewall, dedicated RAM & CPU, and smart caching. These features, combined with Dollie’s expertise, ensure lightning-fast performance for every site hosted on the platform.
Can I maintain full control over my brand and customer data with Dollie Private Cloud?
Yes, Dollie Private Cloud is 100% white-label, allowing you to offer your cloud/hosting services under your own brand and domain. Dollie Hub Builder enables you to create a WaaS customer dashboard directly inside WordPress, giving you full control over design, branding, pricing, and customer data.
How scalable is Dollie Private Cloud?
Dollie Private Cloud is infinitely scalable, designed to handle growth from 5 to 5,000 sites or more. You can control the allowed resources per site or automate it based on the active plan of your customers. Dollie’s infrastructure is built to keep up with your business growth.
What is the pricing structure for Dollie Private Cloud?
Dollie Private Cloud offers “Grow-as-You-Go” pricing. You pay per site, per day, and only for the resources you actually use. This flexible model allows you to scale your costs with your business growth. Charge your customers as you wish and unlock bulk discounts as your platform grows.
How does Dollie Private Cloud handle security?
Dollie Private Cloud prioritizes security by providing each site with a dedicated environment, firewall, and an enterprise-grade WordPress stack. Additionally, the platform features NGINX + 7G Firewall to ensure robust protection against potential threats.
Can I build a WaaS solution with Dollie Private Cloud?
Yes, Dollie Private Cloud is perfect for WaaS builders, allowing you to create an entire WaaS solution without the restrictions often found in other solutions. Dollie’s infrastructure and features enable you to build a powerful, customizable, and scalable WaaS platform with none of the limitations Multisite has.
How does Dollie Private Cloud’s Real-Time Customizer work?
The Real-Time Customizer simplifies setting up new sites for clients. You can add placeholders in your Site Blueprints, and they will be automatically populated with client details after the new site is launched. This feature streamlines the site creation process and ensures a personalized experience for your customers.
Does Dollie Private Cloud support multisite installations?
Dollie Private Cloud is designed as an alternative to traditional multisite installations. Each site has its own dedicated environment, built from the ground up for WordPress, with dedicated resources and a firewall. This approach offers more flexibility, control, and scalability compared to traditional multisite setups. If you have a client site that use Multisite that you want to host inside your Private Cloud that will work too.
How does Dollie Private Cloud assist with platform setup?
Dollie’s team assists with all the critical steps of platform setup, including domain/DNS setup, payment gateways, and testing. By working with the experts who built Dollie, you can ensure a smooth and efficient launch for your WordPress platform.
Can I collaborate with the Dollie team directly?
Yes, you can communicate with the Doll
How much resources do I get? Why is Dollie faster than regular hosting?
The standard resources for each site are 2GB RAM, 5GB of SDD storage, 2 CPU shares, and 100 Mbps bandwidth. These resources are shared between 2 containers: 1 container dedicated to the WordPress PHP application and NGINX webserver, and the other dedicated to the database.
Our Standard WordPress Stack:
- NGINX with 7G Firewall and configured according to best practices and peer review by 1UP, an enterprise WP Agency
- PHP 7.4, 8.0 and 8.1 (7.4 being the default, 8.0 soon)
- SmartCaching – Our SmartCaching solution detects popular WordPress caching solutions and implements server-level caching before WordPress is even loaded. This solution gives you the freedom to choose a caching plugin that works best for you or your customers, whilst still getting all massive benefits of server-side caching.
- Dedicated containers for each site. No shared resources or risk of compromise due to other sites on the node.
- WAF firewall and hardening on the WP and server level.
- Ability for advanced usage to add custom nginx and php-fpm configurations.
- Redis Object Caching can be enabled with the click of a button for membership/ecommerce sites
Additional Information: https://getdollie.com/dollie-private-cloud