Every exception, ready for a decision.
Dollie Agent OS helps your operations team prepare shipment reviews, customs requests, customer updates and quotes from your records and each account's SOP. Your coordinators make the calls.
Start on Dollie Cloud.
Choose where your shipment data lives.
Use the complete Agent OS on Dollie Cloud, or run it as your own on Private Cloud or Self Hosted. Hosting and model processing are separate choices: requests to an external AI provider still go to that provider.
Dollie Cloud. A home for your operations team, hosted by Dollie.
Private Cloud. Your own branded platform, hosted with Dollie.
Self Hosted. Run the platform on infrastructure your team controls.
Your model accounts. On your own instance, choose the providers and models behind each job.
A 09:00 delivery at risk, triaged by your rules.
The event trail, the account SOP and the next decision come together in one place. Atlas MedTech, shipment AMS-EX-20481 and the people shown are fictional.
Ask at the operations desk.
Keep the frame on the shipment.
Evidence, inference and unknowns.
Your coordinator decides.
The next shift has the context.
The complete platform
Everything around the operations desk. Sources, review and control.
Keep the sources behind a shipment review connected to the people who decide. See the Platform Tour for the full product. Compare plans for client access and platform controls.
Your operating sources. Connect only the accounts, mailboxes and folders the desk needs.
Your handoff rules. Give every prepared result a named owner and an explicit decision.
The Operations Desk.
Discuss the shipment with colleagues and Agents in one Channel.
Tasks with owners.
Keep the next check and responsible coordinator in view.
Your operations library.
Search approved SOPs, rate rules and customs checklists.
Shipment context.
Carry the commitment, restrictions and account rules with the work.
A model for each job.
Match each Agent to the preparation it needs to do.
Customer Workspaces.
Separate each customer’s people and shipment context.
Company sign-in.
Connect your organisation’s identity provider.
Your brand and billing.
Offer the customer desk under your name and commercial terms.
Business supports client access on Dollie Cloud. Your own brand, domain and provider accounts require Enterprise. External model providers process the content sent to them.
Explore app connectionsYour rulebook.
Applied to every shipment.
Evidence
Know which source wins. Your approved rules define how Agents distinguish events, reports and inference. A missing scan is never filled with a guess.
- Source attached
- Inference labelled
- Unknowns visible
Thresholds
Your escalation levels. Define Watch, Exception, Critical and Emergency signals, together with the owner and decision each handoff requires.
- Account-specific timers
- Named owners
Procedures
The same checks every time. Shape the procedures for shipment triage, customs review, customer updates, quotes and shift handoffs around your operation.
- Your steps
- Your review points
Library
Work from approved material. Add your customer SOPs, service definitions, customs checklists, rate cards and communication templates. Replace fictional kit examples before real work.
- Approved sources
- Scoped access
Start with a prepared operations desk.
The Shipping & Logistics Starter Kit gives you a working starting point. Add your SOPs, select the sources each Agent can use and test representative shipments with your team.
Shipment triage. Rank risk from sourced events and prepare the next check.
Customs preparation. Check document completeness and prepare a request for missing information.
Customer updates. Draft the acknowledgement from verified events and the account’s rules.
Commercial preparation. Prepare non-binding quotes for your commercial approver.
Give customers a controlled service desk.
Give customers an Agent that answers from their shipments and approved SOPs. Business supports client access on Cloud; Enterprise adds your own platform and domain. Your team reviews sensitive actions and commitments.
Illustrative extension with fictional people and shipments. You choose and configure the customer-facing Agent; it is not an automatically enabled kit service.
Their shipments.
The customer sees only the context you authorise.
Sensitive work returns to you.
Reroutes, claims, customs decisions and commitments need a person.
Your communication rules.
Configure the sources, scope and handoff policy before opening access.
Your name and terms.
Brand and billing belong to your Private Cloud or Self Hosted instance.
What operations leads ask first.
Have a workflow in mind? Talk to us
Start with the exception your team handles most.
Bring one workflow from your operations desk. We’ll help you shape the first version around your SOPs, sources and decision owners.